At Best-Al-Tour, customer satisfaction is at the heart of our operations. However, due to the nature of our online travel services, we operate under a strict no-refund policy.
Policy Details:
- Custom Itineraries & Virtual Tours: Once a personalized itinerary or a virtual tour booking has been confirmed, it is considered delivered, and no refunds will be issued.
- Travel Consultations: As our travel consultations involve the expertise and time of our professionals, they are non-refundable once the session is conducted.
- Accommodation & Group Travel Services: Bookings facilitated by us are subject to the cancellation and refund policies of the respective accommodation or service provider.
Exceptions:
In rare circumstances, such as service disruptions caused by unforeseen technical errors, we may consider refund requests on a case-by-case basis.
We encourage all customers to review service details carefully and reach out with any questions before making a purchase. By using our services, you agree to these terms.